Frequently Asked Questions

Answers to the questions we hear most often. If you don't see yours here, email us at julie@thegildedsparrow.net.

What does The Gilded Sparrow sell?

The Gilded Sparrow is an online shop for hand-picked vintage and antique finds: French country home decor and kitchenware, vintage designer leather bags (including vintage Coach), natural-fiber vintage clothing from brands like Pendleton, Ralph Lauren and Patagonia, and vintage-inspired jewelry and keepsakes.

Is each item one of a kind?

Most of our pieces are one of a kind. When an item sells, it's gone, so if you love something we recommend not waiting too long.

Do you offer free shipping?

Yes. Shipping is free on all orders within the United States.

Where do you ship?

We currently ship within the United States only.

How long does shipping take?

Transit times vary by carrier and location and can take up to 14 business days. Every order ships with a tracking number.

Can I return or exchange an item?

Because our pieces are unique, we don't accept returns or exchanges, so please purchase with purpose. If your order arrives damaged or you received the wrong item, email us at julie@thegildedsparrow.net within three business days and we'll make it right.

What condition are vintage items in?

Vintage and antique pieces have lived a life before they reach you, so expect natural patina, wear and small imperfections that add to their character. We describe condition in each listing and photograph the actual item, so please review all photos before purchasing. Items that are new, like some jewelry, are marked as new in the description.

Are your vintage designer bags authentic?

Yes. Our vintage Coach bags are pre-owned originals, and we photograph identifying details like the creed patch, hang tag and hardware so you can see them for yourself.

How do I contact you?

Email julie@thegildedsparrow.net or use our contact page.